Working Hours
PST
Start Time 6:30 am
Break 9:00 am-9:15 am
Lunch 11pm- 11:30pm
Break 1:00pm-1:15pm
End Time 3:00 pm
After Hours 4:00pm
Break 9:00 am-9:15 am
Lunch 11pm- 11:30pm
Break 1:00pm-1:15pm
End Time 3:00 pm
After Hours 4:00pm
CST
Start Time 8:30 am
Break 11:00am-11:15am
Lunch 1pm-1:30pm
Break 3:00pm-3:15pm
End Time 5:00 pm
After Hours 6:00pm
Break 11:00am-11:15am
Lunch 1pm-1:30pm
Break 3:00pm-3:15pm
End Time 5:00 pm
After Hours 6:00pm
EST
Start Time 9:30 am
Break 12:00pm-12:15pm
Lunch 2pm-2:30pm
Break 4:00pm-4:15pm
End Time 6:00 pm
After Hours 7:00pm
Break 12:00pm-12:15pm
Lunch 2pm-2:30pm
Break 4:00pm-4:15pm
End Time 6:00 pm
After Hours 7:00pm
Quality Control Support Sheet
A.T.L.A.S (System Quick Guide)
A.T.L.A.S (System Quick Guide)
Having Trouble Viewing?
Open this Document in a new tabComplete Health Advisor Call Flow 8/22
Complete Health Advisor Call Flow 8/22
Having Trouble Viewing?
Open this Document in a new tabEnrolling Agent Call Flow -7/24
Enrolling Agent Call Flow -7/24
Having Trouble Viewing?
Open this Document in a new tabHealth Sherpa - Quick Quote
Health Sherpa - Quick Quote
Having Trouble Viewing?
Open this Document in a new tabImmigration Information - Arrival-Departure Record (I-94)
Immigration Information - Arrival-Departure Record (I-94)
Having Trouble Viewing?
Open this Document in a new tabImmigration Information - EDA, Work Visa/I-766
Immigration Information - EDA, Work Visa/I-766
Having Trouble Viewing?
Open this Document in a new tabImmigration Information - Resident Greencard
Immigration Information - Resident Greencard
Having Trouble Viewing?
Open this Document in a new tabPerformance Improvement Plan (PIP)
Performance Improvement Plan (PIP)
Having Trouble Viewing?
Open this Document in a new tabPre Sale Agent Call Flow- 7/25
Pre Sale Agent Call Flow- 7/25
Having Trouble Viewing?
Open this Document in a new tabSales Advisor CMS Suspension Process
Sales Advisor CMS Suspension Process
Having Trouble Viewing?
Open this Document in a new tabSales Support Sheet
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Processing Support Sheet
A.T.L.A.S (System Quick Guide)
A.T.L.A.S (System Quick Guide)
Having Trouble Viewing?
Open this Document in a new tabAgent State Carrier List
Agent State Carrier List
Having Trouble Viewing?
Open this Document in a new tabComplete Health Advisor Call Flow 8/22
Complete Health Advisor Call Flow 8/22
Having Trouble Viewing?
Open this Document in a new tabEnrolling Agent Call Flow -7/24
Enrolling Agent Call Flow -7/24
Having Trouble Viewing?
Open this Document in a new tabHealth Sherpa - Quick Quote
Health Sherpa - Quick Quote
Having Trouble Viewing?
Open this Document in a new tabImmigration Information - Arrival-Departure Record (I-94)
Immigration Information - Arrival-Departure Record (I-94)
Having Trouble Viewing?
Open this Document in a new tabImmigration Information - EDA, Work Visa/I-766
Immigration Information - EDA, Work Visa/I-766
Having Trouble Viewing?
Open this Document in a new tabImmigration Information - Resident Greencard
Immigration Information - Resident Greencard
Having Trouble Viewing?
Open this Document in a new tabPerformance Improvement Plan (PIP)
Performance Improvement Plan (PIP)
Having Trouble Viewing?
Open this Document in a new tabPre Sale Agent Call Flow- 7/25
Pre Sale Agent Call Flow- 7/25
Having Trouble Viewing?
Open this Document in a new tabSales Advisor CMS Suspension Process
Sales Advisor CMS Suspension Process
Having Trouble Viewing?
Open this Document in a new tabTLD Enrollment Checklist - Updated
TLD Enrollment Checklist - Updated
Having Trouble Viewing?
Open this Document in a new tabTLD Status - When to Use
TLD Status - When to Use
Having Trouble Viewing?
Open this Document in a new tabWhen to use TLD Statuses - Verifiers
When to use TLD Statuses - Verifiers
Having Trouble Viewing?
Open this Document in a new tabMedicare Sales Support Sheet
Complete Health Advisor Call Flow 8/22
Complete Health Advisor Call Flow 8/22
Having Trouble Viewing?
Open this Document in a new tabPre Sale Agent Call Flow- 7/25
Pre Sale Agent Call Flow- 7/25
Having Trouble Viewing?
Open this Document in a new tabEnrolling Agent Call Flow -7/24
Enrolling Agent Call Flow -7/24
Having Trouble Viewing?
Open this Document in a new tabSpecial Enrollment Periods
Special Enrollment Periods
Having Trouble Viewing?
Open this Document in a new tabMedicare Commonly Asked Questions
Medicare Commonly Asked Questions
Having Trouble Viewing?
Open this Document in a new tabMedicare Operations Support Sheet
Complete Health Advisor Call Flow 8/22
Complete Health Advisor Call Flow 8/22
Having Trouble Viewing?
Open this Document in a new tabPre Sale Agent Call Flow- 7/25
Pre Sale Agent Call Flow- 7/25
Having Trouble Viewing?
Open this Document in a new tabEnrolling Agent Call Flow -7/24
Enrolling Agent Call Flow -7/24
Having Trouble Viewing?
Open this Document in a new tabSpecial Enrollment Periods
Special Enrollment Periods
Having Trouble Viewing?
Open this Document in a new tabMedicare Commonly Asked Questions
Medicare Commonly Asked Questions
Having Trouble Viewing?
Open this Document in a new tab